This Privacy Policy explains how Urban Odyssey processes personal data in connection with its website and reservation-based culinary and market tours in Saudi Arabia. It applies to information collected when you make an inquiry, request a booking, communicate with us, or use the website.
We may process contact details, booking information, group size, preferred dates and departure windows, dietary information, meeting-point details, payment-related records, and communications sent to us. We may also process limited technical data such as device and browser information, log data, and cookie identifiers when you use the website.
We collect data from website forms, email, phone, and other direct communications. We also receive information generated through website use, booking handling, payment processing, and operational records created while arranging or delivering a tour.
Our website may use essential cookies to support core functions, preference cookies to remember basic settings, and analytics cookies to understand site use and improve performance. Cookie use may vary depending on the features you access.
You may manage cookies through your browser controls and, where available, any on-site preference tools. Disabling some cookies may affect website functionality, including form handling and basic site performance.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in some circumstances.
To make a privacy request, use the contact details in this policy and describe the data or issue concerned. We may ask for reasonable verification before responding and may decline requests where the law allows us to do so.
We retain personal data for the period needed to manage inquiries, bookings, payments, operational follow-up, and legal or accounting obligations. When data is no longer required, we delete it or anonymize it where practical.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date.
We use personal data to respond to inquiries, manage reservations, confirm group details, collect dietary information, coordinate venue availability, arrange routes and tastings, process payments, provide meeting-point information, deliver the guided experience, maintain records, improve website performance, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communications, booking administration, payment processing, analytics, and record keeping. We may also share limited information with venue or route partners when needed to confirm availability, dietary arrangements, or tour logistics.
We may disclose personal data where necessary to comply with applicable law, lawful requests, court orders, or other binding legal processes. We may also share information to establish, exercise, or defend legal claims.
